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Management Insurance Policy

We at Solar Depot are committed to protecting the privacy and security of your personal information. This policy outlines how we collect, use, disclose, and protect the personal information of our customers, suppliers, employees, and other individuals who interact with us.

Collection of Personal Information
We collect personal information that is necessary for our business purposes and to provide you with the products and services you request. This may include your name, address, email address, phone number, and other contact details. We may also collect other personal information, such as your energy usage data, financial information, and identification documents, as required by law or relevant regulations.
We may collect your personal information directly from you, through our website, by phone, or in person. We may also collect your personal information from third parties, such as credit reporting agencies, government agencies, and our business partners.

Use and Disclosure of Personal Information We use your personal information for the following purposes:

  • To provide you with our products and services, including solar panels, inverters, batteries, and related products and services
  • To manage our business operations, such as accounting, billing, and customer service
  • To comply with legal and regulatory requirements, such as tax and reporting obligations
  • To communicate with you about our products and services, promotions, and other updates that may interest you
  • To improve our products and services, and to conduct research and analysis to better understand our customers’ needs and preferences.

We may disclose your personal information to third parties in the following circumstances:

  • To our suppliers, contractors, and service providers who assist us in providing our products and services to you
  • To our business partners and affiliates for marketing and promotional purposes, with your consent
  • To regulatory authorities, government agencies, and law enforcement agencies as required by law or court order
  • To credit reporting agencies and debt collection agencies to manage our credit risks and collect debts owed to us.

We take reasonable steps to ensure that third parties to whom we disclose your personal information are bound by confidentiality obligations and privacy policies that are consistent with this policy.

Data Security and Retention

We take reasonable steps to protect your personal information from unauthorised access, use, and disclosure. We use encryption, firewalls, and other security measures to safeguard your personal information. We also train our staff on the importance of privacy and data security, and regularly review and update our security practices.
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law or regulation. When we no longer need your personal information, we take reasonable steps to securely dispose of it or de-identify it.

Access and Correction of Personal Information

You have the right to access and correct your personal information that we hold. You may also request that we delete your personal information, subject to our legal and regulatory obligations. To access, correct, or delete your personal information, please contact us at 02) 6655 9266.

Complaints and Feedback

If you have any complaints or feedback about our handling of your personal information, please contact us at 02) 6655 9266. We take all complaints seriously and will respond to them within a reasonable timeframe.

Changes to this Policy

We may update this privacy policy from time to time to reflect changes in our business practices or legal requirements. We will notify you of any material changes to this policy by posting a notice on our website or by other means.

Contact Us

If you have any questions or concerns about this privacy policy, please contact us at 02) 6655 9266.